Terms and Conditions
These Terms and Conditions govern your use of the True Blue Marine website and your purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these terms.
True Blue Marine is an Australian-owned, 100% online retailer of marine spare parts. All products are sold and shipped in accordance with Australian laws, including the Australian Consumer Law (ACL).
We make every effort to ensure product details, images, and compatibility guides are accurate. However, actual fitment may vary depending on boat model, year, or modifications. You are responsible for confirming product compatibility before purchase. Contact us if in doubt — our support team is here to help.
All prices are shown in Australian Dollars (AUD) and include GST 10% unless otherwise stated. Prices are subject to change at any time without notice. Sale prices apply only during the promotional period. We are not obligated to refund the difference for purchases made before or after a sale.
Placing an order does not guarantee acceptance. We reserve the right to cancel or refuse any order for reasons including:
- Unavailability of stock
- Incorrect pricing or product errors
- Suspected fraud or misuse
You will receive an email confirmation once your order is accepted.
Payment must be made in full at the time of purchase. We accept:
- Visa, Mastercard, AMEX
- PayPal, Apple Pay
- Other methods as displayed at checkout
All transactions are processed securely via trusted third-party providers.
We ship Australia-wide using reliable courier services. Shipping costs and estimated delivery times are displayed at checkout and may vary based on your location and item availability.
Fulfilment Strategy
To ensure fast and efficient service, some orders may be shipped:
- Directly from the supplier (drop shipping), or
- From our small in-house stock
This helps us provide a broader range of quality parts without long delays. Orders may arrive in manufacturer’s packaging, especially if custom branded packaging is not yet available. Rest assured, all products are genuine and quality-checked.
You’ll receive an email with tracking information once your order is dispatched. While we strive to meet estimated delivery times, we are not responsible for delays caused by third-party couriers.
Please contact us if you have any concerns about your shipment — we’re here to help.
We comply with the Australian Consumer Law, offering refunds or replacements for:
- Faulty or damaged goods
- Items that don’t match the description
For change-of-mind returns, contact us within 14 days. Items must be unused and in original condition. Return postage may apply.
Some products come with a manufacturer’s warranty. If so, warranty terms will be noted on the product page. If you need to make a warranty claim, contact us with your order number and product details.
True Blue Marine is not liable for:
- Indirect or consequential losses
- Damage resulting from incorrect use or installation
- Losses caused by third-party couriers or delays
Our total liability is limited to the purchase price of the goods, in accordance with applicable consumer laws.
All content on this site — including text, logos, product data, and images — is the property of True Blue Marine or its partners. You may not use or reproduce this content without written consent.
Our website may include links to external websites. We are not responsible for the content, accuracy, or privacy practices of these third-party sites.
We are committed to protecting your privacy. Please read our full Privacy Policy for details on how we collect, store, and use your personal data.
We may update these Terms and Conditions from time to time. Updates will take effect immediately upon publication on this page. Please check back periodically.
These terms are governed by the laws of Australia. Any disputes will be handled in accordance with Australian jurisdiction.
Have questions or concerns about your privacy?
Email: support@truebluemarine.com.au
Website: www.truebluemarine.com.au
TBM AUSTRALIA PTY LTD
ABN: 37 693 429 257
